Quote Originally Posted by Reptilebasics View Post
Thanks for all the support!

Ed- I am done going round and round with you. I know it is easy enough to find the manufacturer if you know where and how to look. So what? Our element carries the same UL listing as you do. In addition our element also carries the CUL which I do not believe you do. Our manufacturer also carries ISO4001 and 9001 which you would also already know? Again, please lay off the propaganda.

I was going on a statement from one of your employees as to where your element or some other component you were waiting on to fill my order comes from and I also already said repeatedly that if that is wrong then I am fine with it. I really do not care where it is physically made. I concede that you make it in the USA and have already based on your word. Period. You are the guy all hung up on where it is made.

I actually stood behind your product when I was selling it, you did not. You offered no warranty and the warranty now is simply a reaction to the bind we have put you in. THG will stand behind this product and I sincerely hope you do distance yourself from our product. From this standpoint it does not matter who is actually making it, we are making it and we are standing behind it. This is a very, very common thing in the manufacturing world.

I have spent easily thousands of hours and expect I will spend thousands more. Difference is I am an adult. I do not bad mouth your product and try to hi jack threads on others products. Go find your own thread to rant in. When I am asked why I switched my answer is pretty standard, I have more of a problem with your company than your product. Been over this and you are providing a great example of why. Your product is more than adequate to do this job and hope it continues to do so.

So, collectively at THG we have decided to stop messing with you. This is going around and around again and becoming tedious. All of this ground has been covered and just because you do not like an answer does not mean that it has not been answered.

On the humidity and temps effecting oxidation- Ever been to Florida? Without direct exposure to the elements you are just fine.

We have a terrific product with consistent and even heating performance. We have seen that in our in-house testing, and gotten that feedback from independent users and customers.



We are going to focus on selling the THG heat tape and servicing our customers. Ed- we are not going to respond to your round and round arguments anymore, that is not productive. We believe in our product and we stand behind it.



I am happy to answer questions about the THG products or applications. The THG line of heat tape for sale at next week's NARBC Tinley Park show, to those out there that want to actually see this in person come and check it out, you won't be disappointed!
Our element carries the same UL listing as you do - This is untrue. We have the only UL listed thin film radiant heat. Your UR recognition means it applies to components that meet applicable standards but they may need to be incorporated in specific ways to make it safe. When you have a UL listed product like we do it means that you have follow up inspections to make sure you continue to make it safe and not only made safe to pass satisfy initial inspection.

Our manufacturer also carries ISO4001 and 9001 which you would also already know? – I don’t think so!
I was going on a statement from one of your employees as to where your element or some other component you were waiting on to fill my order comes from – Again not true!

We are making it and we are standing behind it. – Another untrue statement. And this product was also not made for the reptile industry. You and I both know that. It is a by product for floor heat etc.

I do not bad mouth your product and try to hi jack threads on others products. – This is the sole reason I even got on these forums. To correct your lies about our product.

So, collectively at THG we have decided to stop messing with you. This is going around and around again and becoming tedious. All of this ground has been covered and just because you do not like an answer does not mean that it has not been answered. – I haven’t seen one answer that is actually based on facts

On the humidity and temps effecting oxidation- Ever been to Florida? Without direct exposure to the elements you are just fine. – What has Florida got to do with oxidization? Oxidization occurs in dry air and is very slightly increased in damp conditions. But humidity does not cause oxidization.

I too will stop with this round and round. You bad mouthed our product saying we were made in Asia, we ignored you, we use the same flawed copper bus bars, the THG is more stable etc. That is why I looked at who manufactures THG film and thought you were crazy to start this. Especially that the product is one of the most unstable products available. Yes you will get by for a short time but that won’t last too long. When you decided to switch we asked you if that was the case and said OK no problem. Right? So if you had not lied then that would have been it. If you had said we switched because we could get it at a quarter of the cost because it uses cheaper components I would have respected that and said good luck. Going forward lets be honest and there will be room for both products in the market. This will only be beneficial to your community.