Thanks for all the support!
Ed- I am done going round and round with you. I know it is easy enough to find the manufacturer if you know where and how to look. So what? Our element carries the same UL listing as you do. In addition our element also carries the CUL which I do not believe you do. Our manufacturer also carries ISO4001 and 9001 which you would also already know? Again, please lay off the propaganda.
I was going on a statement from one of your employees as to where your element or some other component you were waiting on to fill my order comes from and I also already said repeatedly that if that is wrong then I am fine with it. I really do not care where it is physically made. I concede that you make it in the USA and have already based on your word. Period. You are the guy all hung up on where it is made.
I actually stood behind your product when I was selling it, you did not. You offered no warranty and the warranty now is simply a reaction to the bind we have put you in. THG will stand behind this product and I sincerely hope you do distance yourself from our product. From this standpoint it does not matter who is actually making it, we are making it and we are standing behind it. This is a very, very common thing in the manufacturing world.
I have spent easily thousands of hours and expect I will spend thousands more. Difference is I am an adult. I do not bad mouth your product and try to hi jack threads on others products. Go find your own thread to rant in. When I am asked why I switched my answer is pretty standard, I have more of a problem with your company than your product. Been over this and you are providing a great example of why. Your product is more than adequate to do this job and hope it continues to do so.
So, collectively at THG we have decided to stop messing with you. This is going around and around again and becoming tedious. All of this ground has been covered and just because you do not like an answer does not mean that it has not been answered.
On the humidity and temps effecting oxidation- Ever been to Florida? Without direct exposure to the elements you are just fine.
We have a terrific product with consistent and even heating performance. We have seen that in our in-house testing, and gotten that feedback from independent users and customers.
We are going to focus on selling the THG heat tape and servicing our customers. Ed- we are not going to respond to your round and round arguments anymore, that is not productive. We believe in our product and we stand behind it.
I am happy to answer questions about the THG products or applications. The THG line of heat tape for sale at next week's NARBC Tinley Park show, to those out there that want to actually see this in person come and check it out, you won't be disappointed!
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