Quote Originally Posted by The Serpent Merchant View Post
It's just more professional and when I spend that kind of money somewhere I expect a certain level of communication.

When I order something from AP they:

1. send me a order confirmation

2. An email to make sure that I don't have any questions about my order and an estimated shipping date.

3. If I have any questions they are answered within 48 hours no mater how I contact them (email/phone)

sure none of that is necessary, but it did save me the first time I ordered something from them (I had accidentally forgot an add on that I wanted, and because of their email I caught it and they fixed it for me and sent me an updated order confirmation)
Maybe its just me but I honestly cant think of anything I have bought that cost a few hundred $$s that I have needed customer service for. I mean they provide a phone number. When I called Jeff, I got him immediately. We talked about my order and he told me when it would be delivered. More than enough for me.

Also, going back over the websites, I remembered why I went with Boa. They had exactly what I wanted for the price whereas the other two didnt. I would gladly give up a confirmation email for that.

Listen, if I get my rack and something is wrong and then I get the runaround, I will be the first on here to make a big deal about it. But personally I think people make too much of a big deal about the customer service considering I havent seen anything but good reviews of the actual product.