BAD GUY-Matt Oakley

[waltah!]

this is a very bad case of the a person going and telling mommy that the other kid down the street stole his bike and having everyone get mad at the one kid......
way too much doesn't make sense about this trevor, he wants his money back thats all it is and he's trashing a breeder who admittedly screwed up his packaging, WE ALL KNOW that, but the fact is that trevor still seems is up to some shananigans and i feel bad for matt getting dragged in the mud for this, way to go trevor you did what you wanted!
you tattled on the kid down the street and will prolly get a new shiny bike...
if you really were so heartbroken pay the 50$ to have the snake euthanized properly!

How could you possibly feel bad for Matt here? This entire problem started when he shipped the way he did. That's more than likely what caused the problems and it could have been avoided.
There are no 5 min penalties here, you get one shot to get it right and another to make it right if need be.

[Robyn@SYR]

We have been in touch with Matt Oakley, and I am having some TRUST in that his shipping will exceed SYR standards moving forward.

Shipping in a plain box is unacceptable, irresponsible, against the strict SYR TOS (which you must check off on EVERY TIME you book a shipment), but most of all, as has been pointed out in the thread, this type of shipping jeopardizes ALL OF US and the entire industry.

Word also travels fast through a relatively small community, so whether or not this is the first issue after 5 years of shipping in uninsulated boxes, this must be the last instance of sub-standard shipping with the ShipYourReptiles.com service.

Our future for Matt is a one-shot deal, and he seems to understand that, and we are on the same page now. One more single shipment that is not properly done, properly packaged and insulated, and the account will be deactivated.

To reiterate for all, a properly insulated box prevents temperature swings EITHER WAY, and an insulated box should ALWAYS be used for reptile shipments. In addition, the insulation provides significant structural support to the package, one of millions moving through the system.

The ShipYourReptiles.com shipping standards insist upon a TRIPLE CONTAINER for the reptile. A secure bag or deli, inside an insulated box, inside a cardboard box.

These are not lofty standards, or unreasonable requirements, these are simple industry standards, and everyone else follows them.

I can't set customer service standards for others, but certainly the thread is a good example of the value of taking care of your customer, to nearly any degree, before the situation/relationship deteriorates and affects/infects those far and wide.

And one other shipping suggestion- send tracking numbers individually. Sending a group of numbers to a group of customers violates confidentiality, and I know first hand that those tracking number emails bridged some quick gaps between customers, allowing them to compare notes, beefs, and build some steam. You shot yourself in the foot with that one Matt : )

But it can heal, and best of luck with that, sincerely.

Robyn@ShipYourReptiles

[burnziesballs8]

great hockey reference..... u know y i'm defending the guy... is b/c even if it's not his sole mean of living, there isn't a reason to grill the guy like this, he made a mistake in the shipping said he learnt his lesson, move on, it's impossible to know what really happened with the two ppl, both are saying the other is lying, just let it go...... no one else seemed to throw the guy a bone so why not, not everyone is perfect

[AaronP]

Robyn@ShipYourReptiles

Someone just got Served.

[jglass38]

We have been in touch with Matt Oakley, and I am having some TRUST in that his shipping will exceed SYR standards moving forward.

Shipping in a plain box is unacceptable, irresponsible, against the strict SYR TOS (which you must check off on EVERY TIME you book a shipment), but most of all, as has been pointed out in the thread, this type of shipping jeopardizes ALL OF US and the entire industry.

Word also travels fast through a relatively small community, so whether or not this is the first issue after 5 years of shipping in uninsulated boxes, this must be the last instance of sub-standard shipping with the ShipYourReptiles.com service.

Our future for Matt is a one-shot deal, and he seems to understand that, and we are on the same page now. One more single shipment that is not properly done, properly packaged and insulated, and the account will be deactivated.

To reiterate for all, a properly insulated box prevents temperature swings EITHER WAY, and an insulated box should ALWAYS be used for reptile shipments. In addition, the insulation provides significant structural support to the package, one of millions moving through the system.

The ShipYourReptiles.com shipping standards insist upon a TRIPLE CONTAINER for the reptile. A secure bag or deli, inside an insulated box, inside a cardboard box.

These are not lofty standards, or unreasonable requirements, these are simple industry standards, and everyone else follows them.

I can't set customer service standards for others, but certainly the thread is a good example of the value of taking care of your customer, to nearly any degree, before the situation/relationship deteriorates and affects/infects those far and wide.

And one other shipping suggestion- send tracking numbers individually. Sending a group of numbers to a group of customers violates confidentiality, and I know first hand that those tracking number emails bridged some quick gaps between customers, allowing them to compare notes, beefs, and build some steam. You shot yourself in the foot with that one Matt : )

But it can heal, and best of luck with that, sincerely.

Robyn@ShipYourReptiles

Great post Robin and good to see you guys keeping up with what the shippers are doing and holding them to the set standards!

[MarkieJ]

Robyn@ShipYourReptiles

I know who I'll be working with when the time comes for me to ship some snakes. Thanks Robyn!

Mark

[Robyn@SYR]

Someone just got Served.

Oh no, does that mean it has turned into a dance contest?

[Aeries]

I got bored of reading this by about page 13 or so....

Trevor, did you ever POST PICTURES showing this snake with snot running out of her nose? Surely you can show actual photos to prove this animals poor condition? And I won't respect the vet bill until you have an actual scanned copy, not just text that you could have written yourself.
If you showed these two things, I wouldn't have any reason to doubt your case.

[dr del]

Hi,

Please take the time to read the thread. it avoids confusion not only to yourself but others.

http://www.ball-pythons.net/forums/s...&postcount=141


dr del

[bloodpython171]

Shipped 4 boxes of snakes today: