Gee Matt, maybe you should take some people's advice. the longer this thread goes, the worse it is for you. You know why Walmart and other such stores do so well? customer service. they will give in to the customer, even if they think that it might be BS. Why? because if one person is making a fuss about something, all the other customers see is an unhappy customer making a fuss. They don't ask why, they don't ask who's at fault, they see an altercation and will assume it's the store's fault and not come back. that is what is happening here. People see a big thread, they see you acting like a jerk, guess what, nobody wants to deal with a jerk.

As it is, i've added your name and business name to the word file on my computer of people that are blacklisted that i won't purchase from. So you've already lost one potential customer, not i think you really care.