wrong snake, compensation?

So some of you know I ordered a snake and the breeder sent me the wrong one, I talked to him, he won't do an exchange because the cost of shipping. This was just a young pastel male. The best he can do is give a discount on another snake, how much off another purchase do you believe is reasonable? What would you do if you made this mistake?

If it was the seller's mistake, the seller should make it right. I would request a refund for the snake and ship it back and take my money elsewhere personally. I don't feel that it's right to take your money and send you the wrong snake and only offer an option of spending more money with them to get the snake you originally paid for.

You purchased an animal (not the one you received), the breeder made the mistake and the onus is on him to rectify it. Both morally and legally. Shipping cost is irrelevant, why should you suffer because of his mistake. What animal did you pay for and what did he send you?

Umm. You did not get what you paid for. When a seller screws up sometimes they have to eat some fees (aka shipping) Personally if you send me the wrong snake and tell me you will not exchange it with what I paid for (Or something else I like if you happen to no longer have the snake I purchase) then you need to send me some $ to cover the cost of me shipping it back to you when you send me my full refund.

"F" that.... Get your money back, and buy from someone else.
If I'm allowed to ask; Who's the breeder/company? (You can PM that info, if we can't discuss it here). I'd like to avoid buying from them in the future.

did you get a pastel male instead of a pastel male?

or did you originally order something completely different?

If I remember correctly the breeder sent the OP a picture of 2 Pastels and he chose the one that he wanted. The breeder sent him the wrong snake which was determined by looking at the markings from the original picture and the pictures of the pastel he received.

IMO the breeder should eat the cost of the shipping and refund the money or send the correct snake.

oh, ok, yes i remember the thread :)

I've had this happen to me. The seller should do whatever you agree to. When it happened to me the seller sent me a new snake and I paid for shipping. I kept and sold the first snake I was sent.

In my opinion there are a few options that don't involve the seller paying for shipping....

1. Give you a discount on a new snake equal to the price you paid
2. Send you the correct snake (you only pay shipping)
3. Give you at least half your money back, all of it if you don't like the snake/want it
(my least favorite option unless it's a full refund minus the shipping)



IMO you paid for the snake you saw in the pictures. You didn't email the seller and ask for any old pastel, or whatever you are looking for. If you wanted to do that you would order from some crappy pet store website.

So HE made a mistake refuses to fix HIS mistake and offer a discount on the next purchase, sorry but if it was me there wouldn't´t be a next purchase.

The only acceptable compensations to me would be.

A/ Replacement of the animal and getting the one originally purchased.

B/ If you are willing to keep the animal, getting a partial refund on the animal you just purchased.

C/ Return of the animal at HIS expense and full refund including shipping fee.

No way that breeder would ever see even a penny more of my money. what's he gonna do give you $20 off a random snake that isn't the one you pick out next time. then he can give you 20 off the third snake when the second snake isn't what you ordered.

A discount on another snake...that is just...more business for the seller who frakked up the first time! NO! DONT DO IT!

If need be, put up a post on the BOI (Board of Inquiries) at the Fauna Classified website. This is unacceptable.

Yeah, BOI is my suggestion. Or at least go to him first, and explain that if he doesn't make it right in a more fair way, you'll have to take it to a Bad Guy Thread. Giving him the chance to fix his mistake before he tarnishes his reputation publicly, via the Fauna BOI.

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Originally Posted by dillan2020

No way that breeder would ever see even a penny more of my money. what's he gonna do give you $20 off a random snake that isn't the one you pick out next time. then he can give you 20 off the third snake when the second snake isn't what you ordered.

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exactly.:gj:

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Originally Posted by decensored

exactly.:gj:

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X 2

There is no way I would do business with that individual again if their way to fix their mistake is to give you a discount on repeat business.

You know why? Because I give discounts on repeat business just to see my customers again. Not to cover my behind. If and when I make a mistake. I would do everything in my power to make it right in a fair and equitable manner. Not to avoid a bad guy thread on the BOI, even though in this Hobby/Business your reputation is everything. But because a customer who feels that they were treated fairly will remember that and return to you. Even though you goofed up.

Sent from my LGL45C using Tapatalk 2

He sent me the right morph, but not the one advertised in the add , instead he sent me a young low quality that was already Browning out and mostly tan, and yes I asked for a specific one pictured and he said he still had it.I and others on here looked at the pattern and it is not the same snake, the one he sent wasn't even in the add.

Yeah I would demand a refund. Bad business. When all is said and done you should do a review. That's terrible.

So he basically ripped you off and his way of fixing it is by having you buy something else from him.

Again, mention in passing that you're considering a BOI. You can still post said BOI when all is said and done, but if he absolutely refuses to work with you, that'll be one more thing you can add. It's already bad business to not only not send the snake you asked for, but send a snake that wasn't even shown in any of the photos. It could have just been a mistake, but when sending a snake that wasn't listed in the first place, you know there's something fishy going on. Especially if it was a low-quality that you received that he didn't imagine would go anywhere else.

he would be either paying to ship the snake back that you did not ask for, and send you the snake that YOU PAID FOR, with no additional cost to you....or letting you keep the snake he sent you, and still sending you the snake that YOU PAID FOR, with no additional costs. if it were my mistake, as a breeder...that is how I would handle it. I would ship you the correct animal, and let you keep the animal I already sent you...good business and customer service will always pay off. if I screw up, then I do WHAT EVER IT TAKES to make my customer happy and get them the animal they wanted....it is a breeders RESPONSIBILITY to offer their customers absolute 100% healthy animals, and absolute 100% great customer service.

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Originally Posted by kylearmbar

So some of you know I ordered a snake and the breeder sent me the wrong one, I talked to him, he won't do an exchange because the cost of shipping. This was just a young pastel male. The best he can do is give a discount on another snake, how much off another purchase do you believe is reasonable? What would you do if you made this mistake?

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I posted in your other thread, and the options he's giving you are completely unacceptable IMO. He SHOULD do an exchange if that's what would make it right with you as he was at fault, and giving a discount IS NOT the best he can do to make this right. If you want to go that route then you do what will make you satisfied, but this is just bad business in my eyes.

What was his reasoning to sending you the wrong snake?

May I have the name of this individual so I can not deal with him/her in the future (you can PM me if you want to keep it private while you guys work it out)?

I agree 3000%!!!!!

A 50$ animal isn't worth putting a bad mark on your name over. If this was close to the same quality animal, I could see a significant refund of part of the price and you keeping it. If it was a more expensive animal and I was the seller I would be sending you the correct one and having you ship this one back at my expense. Considering the cost of shipping is probably about what the animal is worth anyways, and knowing you're not satisfied with this one instead, I would just be shipping you out the animal you were supposed to get and telling you to enjoy my mistake.

The sellers mistake should in no way cost you more money to get the correct animal that you agreed to buy.

This does remind me of a slightly similiar situation that happened to me with ordering some fish. I was supposed to be getting in some freshly smoked salmon, my box and another accidently had the wrong labels placed on them. My box got to the others destination first, that customer called and after dealing with them, the fishery called me to tell me that my box went somewhere else, there was still a box arriving soon, made sure I was going to be available to recieve my correct order the following day and that the box arriving was going to have about 15 pounds of swordfish in it and to offer advice on how to cook it if I needed it. That has always stood out to me as an amazing example of great customer service and I have given them business several times since then.

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Originally Posted by rickm

he would be either paying to ship the snake back that you did not ask for, and send you the snake that YOU PAID FOR, with no additional cost to you....or letting you keep the snake he sent you, and still sending you the snake that YOU PAID FOR, with no additional costs. if it were my mistake, as a breeder...that is how I would handle it. I would ship you the correct animal, and let you keep the animal I already sent you...good business and customer service will always pay off. if I screw up, then I do WHAT EVER IT TAKES to make my customer happy and get them the animal they wanted....it is a breeders RESPONSIBILITY to offer their customers absolute 100% healthy animals, and absolute 100% great customer service.

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that was my thought, im going to keep the animal though, it is not the animals fault and im assured I can still get quality animals from him, but I do not need another male pastel, I may just ask for what I paid for this animal off the cost of a female, probably a lesser, spider or another pastel. If he doesn't like it I will tell him ill be putting up reviews and name him on several sites

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Originally Posted by Daybreaker

I posted in your other thread, and the options he's giving you are completely unacceptable IMO. He SHOULD do an exchange if that's what would make it right with you as he was at fault, and giving a discount IS NOT the best he can do to make this right. If you want to go that route then you do what will make you satisfied, but this is just bad business in my eyes.

What was his reasoning to sending you the wrong snake?

May I have the name of this individual so I can not deal with him/her in the future (you can PM me if you want to keep it private while you guys work it out)?

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he honestly said he deals with so many snakes he can't remember who wants what. The entire time I was thinking, when you make a sale, put a note or some kind of reminder of what customer wanted what snake on the tub or wherever you think you will remember for when you ship it

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Originally Posted by kylearmbar

he honestly said he deals with so many snakes he can't remember who wants what. The entire time I was thinking, when you make a sale, put a note or some kind of reminder of what customer wanted what snake on the tub or wherever you think you will remember for when you ship it

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Definitely. That's just common sense...

I hope he works this out for you. For his business's sake.

I'm not too sure what else I can add here, everyone here has given excellent advice! I would probably keep the snake and ask for a refund if it were me. I just find it weird by rewarding the seller to pretty much force you into buying another snake from him because of his mistake. But please do keep us posted!!

If he couldn't keep track of what one you wanted last time what makes you think you will get the snake you want next time. just sayin

I understand people get really busy and make mistakes. As a up and comer in the Bp market he needs to make a decent name for himself. Doing things like this will not help...If you F up, accept it and do what you can to leave the buyer happy...aka he needs to send you the snake you wanted or send you a refund,,,

Ask him to make it right through partial refund. May I ask how you paid? If via cc or paypal, you can always contest the charges, as you did not receive the item you paid for. They are on your side. This always gets a merchants attention, as the cc company can charge the amount back to him. You will have to prove your case, and I'm not sure visa can tell one snake from another, but if you have an email from the breeder saying he sent you the wrong snake, that would be golden.

Just a thought, and a suggestion I didn't see yet.

Good luck, keep us posted.:snake:

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Originally Posted by Inknsteel

If it was the seller's mistake, the seller should make it right. I would request a refund for the snake and ship it back and take my money elsewhere personally. I don't feel that it's right to take your money and send you the wrong snake and only offer an option of spending more money with them to get the snake you originally paid for.

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How did you pay for the snake and what breeder? I missed it possibly but I'm posting from a cell phone so it wouldn't of been hard.

I would also let him know you're going to post a review.

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Originally Posted by kylearmbar

He sent me the right morph, but not the one advertised in the add , instead he sent me a young low quality that was already Browning out and mostly tan, and yes I asked for a specific one pictured and he said he still had it.I and others on here looked at the pattern and it is not the same snake, the one he sent wasn't even in the add.

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This right here...if he didn't send you the snake advertised (the one pictured) and then sends you one completely different is shady and unethical business. Unless its sold as a "grab-bag" style sale where they have multiples of a morph and you are knowingly getting one at random...this is inexcusable.

I would give him one chance to make it right, if he refuses then I would make a Bad Guy post about him on the BOI. This kind of behavior if not stopped now could hurt other people who do business with them. The BOI frowns upon people not using authentic pictures of the animal for sale...not the first time someone has gotten a bad guy thread for stealing someone's picture and selling that animal as if they had it. Those people are called scammers.

IIRC from the OP's other thread it's a 2013 male pastel and the shipping cost was almost equal to the price he paid for the snake. If I were the breeder I would just send the correct snake and tell the OP to keep the other low-quality male pastel as my rep is worth a lot more than that. Also, the OP is (I assume) fairly new to BP's and may not even feel comfortable packing up and shipping out a live reptile, I know I'm not.

Im fairly nee to morphs and breeding, but not reptiles in general. I will be posting a review once I get what I feel like is enough in return for his snake, not before in the off chance that he sees the review before i get it back then refuses, he's suppose to have more comming in in a couple weeks and I'll see if he has anything im interested in) he breeds and gets some from other local breeders to sell)

There are way to many great breeders out there with quality animals and good customer service to waste time going back and forth with someone shady. I would ask for a refund or the original snake you wanted. then post your experience on the boi. then wash your hands of it. I would never ever buy anything off of him again.

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Originally Posted by kylearmbar

Im fairly nee to morphs and breeding, but not reptiles in general. I will be posting a review once I get what I feel like is enough in return for his snake, not before in the off chance that he sees the review before i get it back then refuses, he's suppose to have more comming in in a couple weeks and I'll see if he has anything im interested in) he breeds and gets some from other local breeders to sell)

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You didn't answer my question how much you paid.

What's "The Boi"?

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Originally Posted by kylearmbar

Im fairly nee to morphs and breeding, but not reptiles in general. I will be posting a review once I get what I feel like is enough in return for his snake, not before in the off chance that he sees the review before i get it back then refuses, he's suppose to have more comming in in a couple weeks and I'll see if he has anything im interested in) he breeds and gets some from other local breeders to sell)

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I wouldn't even deal with that if I were you. You should get cash refund, and buy from a reputable breeder. What if you pick one that he gets, and he sends you something cheap, again?? Then you're wasting your time, and money.

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Originally Posted by B.O.S Reptiles

What's "The Boi"?

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Board of Inquiry on Fauna.

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Originally Posted by Neal

You didn't answer my question how much you paid.

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I paid, 105 with shipping cost

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Originally Posted by B.O.S Reptiles

I wouldn't even deal with that if I were you. You should get cash refund, and buy from a reputable breeder. What if you pick one that he gets, and he sends you something cheap, again?? Then you're wasting your time, and money.

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This is true, I'll see if he's willing to do this, it is pretty easy to find pastels, lessers and spiders which is what I'd want to breed him to when theyre ready

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Originally Posted by kylearmbar

This is true, I'll see if he's willing to do this, it is pretty easy to find pastels, lessers and spiders which is what I'd want to breed him to when theyre ready

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Definitely get a replacement or a refund to purchase a better quality pastel.
If your future intentions are to breed, the snake in question is not the best breeding material in my personal opinion.
Poor quality snakes produce poor quality offspring. There may be a chance to hatch out a gem here and there, but it's just better to breed cleaner higher quality pastels.

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Originally Posted by kylearmbar

I paid, 105 with shipping cost

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OH man, I meant how you paid, sorry.Like paypal or credit card? Sorry for the typo. I didn't mean what, but how.

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Originally Posted by Neal

OH man, I meant how you paid, sorry.Like paypal or credit card? Sorry for the typo. I didn't mean what, but how.

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I paid by credit card over the phone

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Originally Posted by rascal_rascal_99

A 50$ animal isn't worth putting a bad mark on your name over. If this was close to the same quality animal, I could see a significant refund of part of the price and you keeping it. If it was a more expensive animal and I was the seller I would be sending you the correct one and having you ship this one back at my expense. Considering the cost of shipping is probably about what the animal is worth anyways, and knowing you're not satisfied with this one instead, I would just be shipping you out the animal you were supposed to get and telling you to enjoy my mistake.

The sellers mistake should in no way cost you more money to get the correct animal that you agreed to buy.

This does remind me of a slightly similiar situation that happened to me with ordering some fish. I was supposed to be getting in some freshly smoked salmon, my box and another accidently had the wrong labels placed on them. My box got to the others destination first, that customer called and after dealing with them, the fishery called me to tell me that my box went somewhere else, there was still a box arriving soon, made sure I was going to be available to recieve my correct order the following day and that the box arriving was going to have about 15 pounds of swordfish in it and to offer advice on how to cook it if I needed it. That has always stood out to me as an amazing example of great customer service and I have given them business several times since then.

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15lbs of swordfish????! Lucky you!!!

sent from my incubator

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Originally Posted by 4theSNAKElady

15lbs of swordfish????! Lucky you!!!

sent from my incubator

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X2 holy crap!!! I LOVE swordfish!

I would also agree with everyone. If I did this not only am I fixing it, but I am also taking a discount off your next purchase. Can you please PM me the breeder? I would very much like to bit cross paths with them.

It's this simple at this point.

If he doesn't give you a full refund or ship you the correct snake at no cost for you then you need to leave a bad review on him. You don't need to pay anything in this matter, not even if he wanted that snake shipped back to him, it would be on him.

Then if he doesn't righ the situation, call your credit card company and state that you'd like to file a dispute and that you paid for something and you never received the product. Your company should side with you on this then that way you still get all your money back and leave him a bad review still. That's just what I would do if I were screwed over though.

I am a very small time breeder, and to me, it all comes down to customer service, as was mentioned. First, id thoroughly apologize. Then, id ship you the correct snake at no extra cost to you, and let you keep the wrong snake. And, id prob throw in an extra goodie, like a t shirt, feed cards, stickers, etc. It doesnt matter how much the snake cost. It was my f-up, and i would do whatever i could to make you very happy for making a purchase from me. Happiness=returning customers :D
sent from my incubator

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Originally Posted by 4theSNAKElady

I am a very small time breeder, and to me, it all comes down to customer service, as was mentioned. First, id thoroughly apologize. Then, id ship you the correct snake at no extra cost to you, and let you keep the wrong snake. And, id prob throw in an extra goodie, like a t shirt, feed cards, stickers, etc. It doesnt matter how much the snake cost. It was my f-up, and i would do whatever i could to make you very happy for making a purchase from me. Happiness=returning customers :D
sent from my incubator

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Winning.