15lbs of swordfish????! Lucky you!!!Originally Posted by rascal_rascal_99
A 50$ animal isn't worth putting a bad mark on your name over. If this was close to the same quality animal, I could see a significant refund of part of the price and you keeping it. If it was a more expensive animal and I was the seller I would be sending you the correct one and having you ship this one back at my expense. Considering the cost of shipping is probably about what the animal is worth anyways, and knowing you're not satisfied with this one instead, I would just be shipping you out the animal you were supposed to get and telling you to enjoy my mistake.
The sellers mistake should in no way cost you more money to get the correct animal that you agreed to buy.
This does remind me of a slightly similiar situation that happened to me with ordering some fish. I was supposed to be getting in some freshly smoked salmon, my box and another accidently had the wrong labels placed on them. My box got to the others destination first, that customer called and after dealing with them, the fishery called me to tell me that my box went somewhere else, there was still a box arriving soon, made sure I was going to be available to recieve my correct order the following day and that the box arriving was going to have about 15 pounds of swordfish in it and to offer advice on how to cook it if I needed it. That has always stood out to me as an amazing example of great customer service and I have given them business several times since then.
sent from my incubator
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