Boaphile RhinoRaxx?

Anybody have any opinion on these?? Thinking of getting one soon so need input.

There are many other rack makers that have much better customer service and shorter wait times. Personally, I would not recommend boaphile.

Animal Plastics has great products and great customer service, Reptile Basics has great products and great customer service. I don't understand why anyone buys from Boaphile, they make decent products and have terrible customer service. There isn't a big price difference between any of them or anything like that.

I have one and I like it a lot. I did a video about it a while back. It is a solid rack and does its job very well.

With that said, I just ordered a AP 7 drawer Sterlite 1755 rack. Lead time is still 5 weeks on a AP, so not much different than Boaphile in that regard. AP did send me an invoice, which Boaphile never did. Jeff from Boaphile is good customer service wise if you CALL him. Forget about emailing.

Now if AP would make a rack with the Rubbermaid drawer in my Boaphile.... :please:

Reptile Basics customer service is unbeatable. Ive heard animal plastics are very good too. If you order a rhino raxx itll be at least 2 months minimum before you get it. I think 8 weeks is the minimum i have heard of someone getting their rack from boaphile...

Life is too short to put up with crappy customer service. Go with AP or RBI.

I should be getting my rhinoraxx next week ( fingers crossed ). I will definitely let you know how it is. I will say, so far I havent really had a lot of contact with Jeff except for one phone call I made. Honestly though, I know the specs, I know when it is suppose to be delivered so what do I need customer service for right now? Hopefully when I get it, there wont be any issues. Let me say this though. This is a 4 tub rack system. If I was ordering a couple thousand $$ worth, maybe I would want more customer service. For a couple hundred $$, not a necessity.

As far as looks, design and price, for me boaphile was the best for what I wanted and needed.

I called around and checked before I bought this rack and tbh, all the lead times were the same - 5 weeks.

EDIT : I just saw RBI has a short lead time. When I ordered my rack, they had JUST started back into racks. Apparently they found a contractor to build their racks. When I asked for a lead time from them, they were very hesitant to give me one but " suggested " it would be around 4-5 weeks. Wasnt worth the risk at the time.

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Originally Posted by Kyle7676

so what do I need customer service for right now?

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It's just more professional and when I spend that kind of money somewhere I expect a certain level of communication.

When I order something from AP they:

1. send me a order confirmation

2. An email to make sure that I don't have any questions about my order and an estimated shipping date.

3. If I have any questions they are answered within 48 hours no mater how I contact them (email/phone)

sure none of that is necessary, but it did save me the first time I ordered something from them (I had accidentally forgot an add on that I wanted, and because of their email I caught it and they fixed it for me and sent me an updated order confirmation)

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Originally Posted by The Serpent Merchant

It's just more professional and when I spend that kind of money somewhere I expect a certain level of communication.

When I order something from AP they:

1. send me a order confirmation

2. An email to make sure that I don't have any questions about my order and an estimated shipping date.

3. If I have any questions they are answered within 48 hours no mater how I contact them (email/phone)

sure none of that is necessary, but it did save me the first time I ordered something from them (I had accidentally forgot an add on that I wanted, and because of their email I caught it and they fixed it for me and sent me an updated order confirmation)

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Maybe its just me but I honestly cant think of anything I have bought that cost a few hundred $$s that I have needed customer service for. I mean they provide a phone number. When I called Jeff, I got him immediately. We talked about my order and he told me when it would be delivered. More than enough for me.

Also, going back over the websites, I remembered why I went with Boa. They had exactly what I wanted for the price whereas the other two didnt. I would gladly give up a confirmation email for that.

Listen, if I get my rack and something is wrong and then I get the runaround, I will be the first on here to make a big deal about it. But personally I think people make too much of a big deal about the customer service considering I havent seen anything but good reviews of the actual product.

Wow, I'd always heard good things about Boaphile before this but now have to reconsider, My big problem is that Reptile Basics doesn't really have what I want (was looking at the 12 15 qt rack) and AP only has it in their economy line, but comes w/o tubs and unassembled (with me being a noob at this that comes in big), and quite frankly the quality looks to be lacking compared to the Rhinoraxx, nevermind they're also w/o tubs.

Thanks for the help guys. I'm really conflicted now so more advice is really appreciated.

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Originally Posted by Brion99

Wow, I'd always heard good things about Boaphile before this but now have to reconsider, My big problem is that Reptile Basics doesn't really have what I want (was looking at the 12 15 qt rack) and AP only has it in their economy line, but comes w/o tubs and unassembled (with me being a noob at this that comes in big), and quite frankly the quality looks to be lacking compared to the Rhinoraxx, nevermind they're also w/o tubs.

Thanks for the help guys. I'm really conflicted now so more advice is really appreciated.

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This is exactly what im talking about. Do a search. I havent seen any negative posts about boaphile racks ( the actual product ). If boaphile has what you want and the others dont, why wouldnt you buy from them ? Because they arent going to send you an update email ? Seriously ?? If you have a question, pick up the phone and call. Like I said, I got Jeff immediately. Was a nice guy. Very helpful. Didnt seem to have any problem with me calling. What more do you want ? I bet if you placed the order and called Jeff and asked nicely, he would send you a very nice confirmation email. At that point, since you can contact them by phone anytime, you are getting exactly the same customer service as you would from the others.

I just dont get it. Really.

I could care less if someone holds my hand throughout the process as long as I am getting what I want. Apparently others need a little more coddling.

Boaphile products have a known issue with cracking and there are multiple threads on this site alone with bad reviews on them.

To the OP, all Economy line racks can be made in a enclosed version (and all enclosed racks can be made into an open economy style.

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Originally Posted by Kyle7676

Listen, if I get my rack and something is wrong and then I get the runaround, I will be the first on here to make a big deal about it. But personally I think people make too much of a big deal about the customer service considering I havent seen anything but good reviews of the actual product.

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Yeah. If I get a better quality product but have to deal with a grumpy customer service like I did today when calling. I spoke with Jeff, and at first he was seemingly trying to rush me, but I had no problem keeping him on the phone until all my questions were answered (minimum 10 mins), and by the end he was quite pleasant. If that's the only problem I'm fine, but if you guys are saying theres probs getting help repairing things that's different.

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Originally Posted by The Serpent Merchant

Boaphile products have a known issue with cracking and there are multiple threads on this site alone with bad reviews on them.

To the OP, all Economy line racks can be made in a enclosed version (and all enclosed racks can be made into an open economy style.

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Lets be honest here Aaron. When I bought my rack, I searched these forums pretty hard and I dont remember finding anything negative about Boaphile, EXCEPT from you. These cracking problems ? Show me a post within the last year or 2 where someone OTHER than you talks about it. Im not saying they arent out there but I dont remember seeing them and I just checked a dozen or so and didnt see anything negative. What I did see was where you got called out in other threads for blatantly bashing Boaphile.

Honestly, after reading so many of your posts regarding this, I would not be surprised in the least if you had a vested interest in one of the other companies. That or you are just overly bitter.

Listen Brion, go with the company that can provide the product you want for the price you want. Whether it is AP, Boa or RBI. For me, basing the decision on customer service is ridiculous considering its for a product you hopefully wont ever need customer service for.

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Originally Posted by Brion99

Yeah. If I get a better quality product but have to deal with a grumpy customer service like I did today when calling. I spoke with Jeff, and at first he was seemingly trying to rush me, but I had no problem keeping him on the phone until all my questions were answered (minimum 10 mins), and by the end he was quite pleasant. If that's the only problem I'm fine, but if you guys are saying theres probs getting help repairing things that's different.

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I will NEVER gobwith the boaphile. I hate what he does.. to put it lightly. I know you're busy but to have to CALL to get ANY response, not to mention I've heard.multiple times were people don't even get a tracking number and simply go out one day to see a package... Ali gave me PERFECT service. I recieved a email after my order stating she got it, then another with a printable copy of my invoice, I was then told a few days before it went out it was almost done, then I ft two more. 1 from fed ex with the shipping, another from AP with the shipping. To the rack. I love it, easy to assemble as well, the flexwat was a bit annoying foe a first timer but it is still incredibly sturdy and worth the $450

In the end, you just have to go with what suites you, its as a simple as that.. but I just couldn't buy from boaphile. Plain as that.

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Originally Posted by Kyle7676

Lets be honest here Aaron. When I bought my rack, I searched these forums pretty hard and I dont remember finding anything negative about Boaphile, EXCEPT from you. These cracking problems ? Show me a post within the last year or 2 where someone OTHER than you talks about it. Im not saying they arent out there but I dont remember seeing them and I just checked a dozen or so and didnt see anything negative. What I did see was where you got called out in other threads for blatantly bashing Boaphile.

Honestly, after reading so many of your posts regarding this, I would not be surprised in the least if you had a vested interest in one of the other companies. That or you are just overly bitter.

Listen Brion, go with the company that can provide the product you want for the price you want. Whether it is AP, Boa or RBI. For me, basing the decision on customer service is ridiculous considering its for a product you hopefully wont ever need customer service for.

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You're right, he needs to go with what suites him/her, BUT you are completely arrogant... to say someone doesn't need customer service? Some of us have to save up for more then a paycheck or two to afford something like this. When I go and spend anything more then $20 I want to know where ny stuff is. I know I'm not alone in this either. You may not like customer service, but lets say you don't get sent the tracking bjmber... no lets say your package gets lost.. oh yeah. Customer service moment right there. Just because you don't think you'll need it doesn't mean someone shouldn't supply it.

OP. Just go with whatever suits you, I stand behind AP. I have only talked to the boaphile once and IMO he was rude And rushed. In my emails to RB they were very detailed and happy to answer any questions, the only questionable response I got IA when I requested. A payment plan.

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Originally Posted by zeion97

You're right, he needs to go with what suites him/her, BUT you are completely arrogant... to say someone doesn't need customer service? Some of us have to save up for more then a paycheck or two to afford something like this. When I go and spend anything more then $20 I want to know where ny stuff is.

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LMAO - yeah its arrogance. Has nothing to do with the fact that Im a grown man and can figure out how to pick up a phone and dial 10 numbers if I need to ask a question. Seeing as how I havent HAD any questions in the last 4 weeks, I could care less about customer service at this point. Like I said earlier, some people need to be coddled.

I have already stated, if there are problems then I will be the first on here to complain. Honestly though, I havent seen a single post from a person where THEY , not some friend of a friend of a cousin's ex-boyfriend, had a legitimate problem or concern.



EDIT : Actually I am arrogant. It would be foolish to try to deny that. My arrogance has nothing to do with my posts on this subject though.

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Originally Posted by Kyle7676

Lets be honest here Aaron. When I bought my rack, I searched these forums pretty hard and I dont remember finding anything negative about Boaphile, EXCEPT from you. These cracking problems ? Show me a post within the last year or 2 where someone OTHER than you talks about it. Im not saying they arent out there but I dont remember seeing them and I just checked a dozen or so and didnt see anything negative. What I did see was where you got called out in other threads for blatantly bashing Boaphile.

Honestly, after reading so many of your posts regarding this, I would not be surprised in the least if you had a vested interest in one of the other companies. That or you are just overly bitter.

Listen Brion, go with the company that can provide the product you want for the price you want. Whether it is AP, Boa or RBI. For me, basing the decision on customer service is ridiculous considering its for a product you hopefully wont ever need customer service for.

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Here is one, I have seen a few videos as well, but I don't have time right now to look them up

http://www.redtailboas.com/f112/repa...oaphile-47357/ (I know the guy did it himself but you absolutely could not crack an AP cage)

There are others, I simply do not have time to look them up right now.

Here is photographic evidence:

http://i1186.photobucket.com/albums/...t/DSCF1367.jpg

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Originally Posted by Kyle7676

LMAO - yeah its arrogance. Has nothing to do with the fact that Im a grown man and can figure out how to pick up a phone and dial 10 numbers if I need to ask a question. Seeing as how I havent HAD any questions in the last 4 weeks, I could care less about customer service at this point. Like I said earlier, some people need to be coddled.

I have already stated, if there are problems then I will be the first on here to complain. Honestly though, I havent seen a single post from a person where THEY , not some friend of a friend of a cousin's ex-boyfriend, had a legitimate problem or concern.



EDIT : Actually I am arrogant. It would be foolish to try to deny that. My arrogance has nothing to do with my posts on this subject though.

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Here is the deal, when I order something online from anywhere I expect a order confirmation email, $3 purchase or $5,000 purchase it is just what is expected. You are acting like a company caring about their customers is a bad thing...

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Originally Posted by The Serpent Merchant

Here is one, I have seen a few videos as well, but I don't have time right now to look them up

http://www.redtailboas.com/f112/repa...oaphile-47357/ (I know the guy did it himself but you absolutely could not crack an AP cage)

There are others, I simply do not have time to look them up right now.

Here is photographic evidence:

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Just wow. I mean really wow .....

Did you even READ the thread you just posted ??

You just proved everything I said earlier about you.

I swear they let anyone have access to the internet these days...

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Originally Posted by Kyle7676

Just wow. I mean really wow .....

Did you even READ the thread you just posted ??

I swear they let anyone have access to the internet these days...

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What is this even supposed to mean? I don' thane time to search the internet to appease you. You want proof that there is cracking issues I give you a photo and a thread about a cracked boaphile. As I said I have seen others and if I del like it I will look them up for you at a later date, but honestly I don't give a crap. you want to waste money on Jeff go right ahead it's not my problem.

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Originally Posted by Kyle7676

LMAO - yeah its arrogance. Has nothing to do with the fact that Im a grown man and can figure out how to pick up a phone and dial 10 numbers if I need to ask a question. Seeing as how I havent HAD any questions in the last 4 weeks, I could care less about customer service at this point. Like I said earlier, some people need to be coddled.

I have already stated, if there are problems then I will be the first on here to complain. Honestly though, I havent seen a single post from a person where THEY , not some friend of a friend of a cousin's ex-boyfriend, had a legitimate problem or concern.



EDIT : Actually I am arrogant. It would be foolish to try to deny that. My arrogance has nothing to do with my posts on this subject though.

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Lol.. even with the edit it still proved my statement right. You might not like it but some people do. I'm sorry but I had to save up money for 7 I said SEVEN months to buy my rack. I EXPECT to know where my money is at. Regardless, you see it pointless, many other see it as a thing that should be required like myself. You can think of me what you want, sorry if I burst your bubble, but it wont effect me at all. Like I said, it comes down to the OP, which is basically the only thing we agree on. Regardless I see no point to continue a conversation that would.most likely lead to a argument..

Oh.. BTW. Those boaphile threads DO exist. Get searching. I read at least 3 before I bought my rack..

I will also add... he us a good Guy.. in person. But to the beholder lies the truth.

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Originally Posted by The Serpent Merchant

What is this even supposed to mean? I don' thane time to search the internet to appease you. You want proof that there is cracking issues I give you a photo and a thread about a cracked boaphile. As I said I have seen others and if I del like it I will look them up for you at a later date, but honestly I don't give a crap. you want to waste money on Jeff go right ahead it's not my problem.

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I mean you posted a thread where the first post clearly stated the guy cracked it himself yet that is your proof that Boaphiles have cracking issues.

You are an idiot if you believe that AP racks are indestructible like you claimed.

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Originally Posted by zeion97

Lol.. even with the edit it still proved my statement right. You might not like it but some people do. I'm sorry but I had to save up money for 7 I said SEVEN months to buy my rack. I EXPECT to know where my money is at. Regardless, you see it pointless, many other see it as a thing that should be required like myself. You can think of me what you want, sorry if I burst your bubble, but it wont effect me at all. Like I said, it comes down to the OP, which is basically the only thing we agree on. Regardless I see no point to continue a conversation that would.most likely lead to a argument..

Oh.. BTW. Those boaphile threads DO exist. Get searching. I read at least 3 before I bought my rack..

I will also add... he us a good Guy.. in person. But to the beholder lies the truth.

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My mother tried to teach me that if I didnt have anything nice to say, then dont say anything at all. I usually dont follow that advice but if I actually posted what I was going to, I would get banned :-( So I wont this time.

Are AP racks Indestructable? No but it would take a lot more than a moving accident to do it. And with this post I'm leaving this conversation as it is pointless.

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Originally Posted by The Serpent Merchant

Are AP racks Indestructable? No but it would take a lot more than a moving accident to do it. And with this post I'm leaving this conversation as it is pointless.

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Ohhhhh so you were there and know what happened. I see.... I mean ALL moving accidents involving a very large, heavy rack system are the same.

Dont worry, Im sure there will be another thread in a few days where you can bash boaphile for no reason other than some unresolved issues you have.

I'll give AP a call tomorrow, but if they don't have what I need for the money (there I'll have to pay shipping, the labor....I don't wanna screw something up, and the tubs with their shipping, which could be alot). I guess I'll go from there.

Sorry this thread turned into a mess, but I see both sides (thou saying they have a cracking problem when A; those tubs are not what I'll be be getting...I'll get the sam,e tub as the AP, and B, the guy cracked em himself, is pretty weak....now if the enclosures have cracking probs thats a WHOLE different story).

Assembling AP racks is very easy, here is a video that shows the entire process.

Shipping with AP is much cheaper than Boaphiles (Boaphiles simply includes it in their price) This is because AP shipps their products unassembled (much smaller box)

I like boaphile products.
Really like the cages. Have 2 of the 5 cage stacks. Excellent product!!!
I just ordered a couple of the rhinoracks, so I guess I'll give an update in the near future.

I have both animal plastics and boaphile racks, and love them both. That being said, I will never buy from boaphile again. I was told it would take 7-8 weeks for my rack to ship. 9 weeks later I email asking for an update on my order and didn't get a response for 2 days so decided to call, and whoever it was I talked to seemed like it was irritating them that I called to check on my order. Well if spending my hard earned money with you is irritating you then, don't worry, it will never happen again.

Now AP on the other hand has been just the complete opposite. As soon as I order I get confirmation email asking to verify my order is correct and also got an email stating that the "Quick Ship" 12 15qt/ 6 32qt rack I ordered was going to take a little longer due to sales increases. I was told 3 weeks. I Got an email in less than those 3 weeks with an apology for the delay and a tracking number. I now have my second AP rack on the way :)

I have also ordered hundreds of $ worth of products from RBI and must say that customer service has always been above and beyond my expectations and even though I haven't used any of their racks, the quality of their other products would lead me to believe that their racks would be just as good if not better than the competition.

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Originally Posted by The Serpent Merchant

Assembling AP racks is very easy, here is a video that shows the entire process.

Shipping with AP is much cheaper than Boaphiles (Boaphiles simply includes it in their price) This is because AP shipps their products unassembled (much smaller box)

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didn't get the vid link

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Originally Posted by Wes

I have both animal plastics and boaphile racks, and love them both. That being said, I will never buy from boaphile again. I was told it would take 7-8 weeks for my rack to ship. 9 weeks later I email asking for an update on my order and didn't get a response for 2 days so decided to call, and whoever it was I talked to seemed like it was irritating them that I called to check on my order. Well if spending my hard earned money with you is irritating you then, don't worry, it will never happen again.

Now AP on the other hand has been just the complete opposite. As soon as I order I get confirmation email asking to verify my order is correct and also got an email stating that the "Quick Ship" 12 15qt/ 6 32qt rack I ordered was going to take a little longer due to sales increases. I was told 3 weeks. I Got an email in less than those 3 weeks with an apology for the delay and a tracking number. I now have my second AP rack on the way :)

I have also ordered hundreds of $ worth of products from RBI and must say that customer service has always been above and beyond my expectations and even though I haven't used any of their racks, the quality of their other products would lead me to believe that their racks would be just as good if not better than the competition.

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Would order from RBI, but their selection is just too limited for racks (ordered a scale & temp gun from them yesterday).

AP, the assembling thing has got me a bit nervous, but I'll give em a call in a few to straighten some things up.

Boaphile, an 8+ week wait time is way too long.

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Originally Posted by Brion99

didn't get the vid link

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My bad here it is:

http://www.youtube.com/watch?v=WGwdE...e_gdata_player


As long as you can use a screwdriver and have 2 hands it is very simple. Their instructions are excellent.

*Edit* Here is just the link incase anyone is trying to view this on a phone (I know that videos don't show up on mine)

http://www.youtube.com/watch?v=WGwdE...e_gdata_player

Not the kind of rack I'm looking at from them (would be getting the economy line 6/12 rack) and the side heating for Balls is a no-go for me. I appreciate the help but I don't think that's what I'm looking for.

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Originally Posted by Brion99

Not the kind of rack I'm looking at from them (would be getting the economy line 6/12 rack) and the side heating for Balls is a no-go for me. I appreciate the help but I don't think that's what I'm looking for.

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All of their racks are put together the exact same way so the particular model doesn't matter, the process will be the same. If you are wanting to go with belly heat then the flexwatt gets taped to the shelf instead of the sides. All of the other steps are the same, in fact the rack in that video can even be set up with belly heat.

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Originally Posted by The Serpent Merchant

All of their racks are put together the exact same way so the particular model doesn't matter, the process will be the same. If you are wanting to go with belly heat then the flexwatt gets taped to the shelf instead of the sides. All of the other steps are the same, in fact the rack in that video can even be set up with belly heat.

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So the tub will rub along the tape every time I take the tub in or out??.....thats not good.

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Originally Posted by The Serpent Merchant

All of their racks are put together the exact same way so the particular model doesn't matter, the process will be the same. If you are wanting to go with belly heat then the flexwatt gets taped to the shelf instead of the sides. All of the other steps are the same, in fact the rack in that video can even be set up with belly heat.

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I'm really not trying to poo on anything you suggest, just questioning. :)

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Originally Posted by Brion99

So the tub will rub along the tape every time I take the tub in or out??.....thats not good.

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Just call Ali at AP. She will be able to help you better than anyone. They have many different styles and tub options that are NOT listed on there website.

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Originally Posted by Brion99

So the tub will rub along the tape every time I take the tub in or out??.....thats not good.

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that's how 99% of belly heat racks are, the only belly heat racks that aren't that way are ARS and Freedom Breeder racks and those cost thousands of dollars.

As long as you check the flexwatt even once per year, there is no problem with having the tubs directly on the flexwatt, in fact it is necessary for them to be touching otherwise you will have to run the flexwatt far too hot to maintain the proper temperatures.

in the case of ARS and Freedom breeder racks the flexwatt is in a metal casing and the tub sits on that piece of metal. but using the metal has it's own issues (suck as risk of electrocution)

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Originally Posted by The Serpent Merchant

that's how 99% of belly heat racks are, the only belly heat racks that aren't that way are ARS and Freedom Breeder racks and those cost thousands of dollars.

As long as you check the flexwatt even once per year, there is no problem with having the tubs directly on the flexwatt, in fact it is necessary for them to be touching otherwise you will have to run the flexwatt far too hot to maintain the proper temperatures.

in the case of ARS and Freedom breeder racks the flexwatt is in a metal casing and the tub sits on that piece of metal. but using the metal has it's own issues (suck as risk of electrocution)

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The Rhinoraxx have the flexwatt recessed into the plastic so it won't rub....that's what I'd prefer. Just gonna call AP and decide. Thanks for the help.

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Originally Posted by AGoldReptiles

Just call Ali at AP. She will be able to help you better than anyone. They have many different styles and tub options that are NOT listed on there website.

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Thx. Gonna do that.

Calling AP was a huge help, They do also have the plastic recessed for the flexwatt, so I don't need to worry about any rubbing with those either which is big, Now it's pretty much down to whether I'm comfortable doing this or not, Oh, and anyone with an AP rack need to drill holes in their tubs (I noticed the guy in the vid had em)??

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Originally Posted by Brion99

Calling AP was a huge help, They do also have the plastic recessed for the flexwatt, so I don't need to worry about any rubbing with those either which is big, Now it's pretty much down to whether I'm comfortable doing this or not, Oh, and anyone with an AP rack need to drill holes in their tubs (I noticed the guy in the vid had em)??

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Almost all racks need holes on their tubs. This is how you regulate your humidity and add some air flow.


the easiest way its to use a cheap soldering iron to make the holes (using a drill can crack the tubs if you go at it too hard)

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Originally Posted by The Serpent Merchant

Almost all racks need holes on their tubs. This is how you regulate your humidity and add some air flow.


the easiest way its to use a cheap soldering iron to make the holes (using a drill can crack the tubs if you go at it too hard)

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When I see pro setups I never see holes, and Ali at AP said I shouldn't need em, but if I have to it's not the end of the world.

Do you have an AP rack??

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Originally Posted by Brion99

When I see pro setups I never see holes, and Ali at AP said I shouldn't need em, but if I have to it's not the end of the world.

Do you have an AP rack??

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wether or not you need holes depends on the humidity in your room, most "pro's" use ARS or freedom breeder racks. These racks are built differently (they have a metal grate over the top of the tub and that is where the holes are

like so:

[IMG]http://i1186.photobucket.com/albums/...ew_inserts.png[/IMG]

when I said most racks need holes I was simply referring to the different rack designs, and not most people (though I think that most people do as well)

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Originally Posted by Brion99

When I see pro setups I never see holes, and Ali at AP said I shouldn't need em, but if I have to it's not the end of the world.

Do you have an AP rack??

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Living in florida you will probably have to put some holes in the tubs. I live in GA and have the exact rack you are getting and I have to drill holes in all of mine. Without holes the humidity would sit around 80% all the time which is a little too high. I put 6 holes in the front and 2 on each side of mine and it keeps the humidity around 50-60%.

I have spent alot of money with Boaphile. I still have some old RhinoRaxx and have sold several - some to people on this forum.

I also owned many of the 421 cages. I have sold most of those off. Just not a big fan.

The racks are fine. They are thin and they will sag over time, but they are bascially just as good as any other rack on the market that is made from PVC.

With cages, I also experienced cracking and bowing. The bent portions of the cages cracked on some, and the roofs bowed under the weight of the Pro Products radiant heat panels. Then again, I know many people who have had their Boaphiles for years without any issues - cest la vie...........

As far as cages go, RBI makes an excellent cage and the APs, while nice, will bow also.

IF you can afford them Freedom Breeders and ARS racks are definitely the way to go. If not, RBI and AP make very nice racks.

The lead times are often all the same. This is where the critical difference between the "Boaphile", Ali at AP and Rich G. at RBI comes into play.

If there are delays, Ali and Rich will correspond with you. In my case, this past December on a large arboreal cage, AP refunded my shipping costs due to the cages being sent past their due date.

With Jeff Ronne, customer service can run the gamut from OK to non-existant. There are many threads on the BOI in which people have complained about his customer service issues. Some people are lucky to catch him on the phone, some have to call repeatedly and still others find that their e-mails go unanswered - even after spending money ordering his products.

The fact that AP and RBI offer a good product at a fair price is well known, as is the fact that Boaphile has customer service hiccups.

Having spent alot of money over the years on racks and cages, and having been left high and dry by delays and damaged product, my business will be with Ali, Rich G. and Lindy at FB.

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Originally Posted by Kyle7676

others need a little more coddling.

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Originally Posted by Kyle7676

I would not be surprised in the least if you had a vested interest in one of the other companies. That or you are just overly bitter.

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Originally Posted by Kyle7676

I swear they let anyone have access to the internet these days...

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Originally Posted by Kyle7676

You are an idiot if you believe that AP racks are indestructible like you claimed.

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Originally Posted by Kyle7676

Im sure there will be another thread in a few days where you can bash boaphile for no reason other than some unresolved issues you have.

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Kyle, did any of this really add to the discussion? And if so, how?

You're that guy who has such a low self image that you always have to be right and everyone else always has to be wrong....Suddenly it's all clear to me now.

If you checked your User CP today, the following won't be anything new to you, but, if this is the way you're going to post, I really wish you'd find a new sand box to play in....or, get permissions for the QT, and we'll have an old fashioned Hee Haw Throwdown in there.

I am pretty stoked the AP sent me a advance copy of the build instruction to peruse, and within 24hrs of asking.

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Originally Posted by Skiploder

I have spent alot of money with Boaphile. I still have some old RhinoRaxx and have sold several - some to people on this forum.

I also owned many of the 421 cages. I have sold most of those off. Just not a big fan.

The racks are fine. They are thin and they will sag over time, but they are bascially just as good as any other rack on the market that is made from PVC.

With cages, I also experienced cracking and bowing. The bent portions of the cages cracked on some, and the roofs bowed under the weight of the Pro Products radiant heat panels. Then again, I know many people who have had their Boaphiles for years without any issues - cest la vie...........

As far as cages go, RBI makes an excellent cage and the APs, while nice, will bow also.

IF you can afford them Freedom Breeders and ARS racks are definitely the way to go. If not, RBI and AP make very nice racks.

The lead times are often all the same. This is where the critical difference between the "Boaphile", Ali at AP and Rich G. at RBI comes into play.

If there are delays, Ali and Rich will correspond with you. In my case, this past December on a large arboreal cage, AP refunded my shipping costs due to the cages being sent past their due date.

With Jeff Ronne, customer service can run the gamut from OK to non-existant. There are many threads on the BOI in which people have complained about his customer service issues. Some people are lucky to catch him on the phone, some have to call repeatedly and still others find that their e-mails go unanswered - even after spending money ordering his products.

The fact that AP and RBI offer a good product at a fair price is well known, as is the fact that Boaphile has customer service hiccups.

Having spent alot of money over the years on racks and cages, and having been left high and dry by delays and damaged product, my business will be with Ali, Rich G. and Lindy at FB.

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Aren't the 421 Cages made with a thinner material than the new RhinoRaxx?

I know the Original Racks are made from thinner material than the new RhinoRaxx.

Love my Boaphiles!!!