HMMM..
Lets see. She could have on the spot said something, or offered some of her "volunteer" time to help them keep up with things. She did not have to be confontational. She could have simply said, "wow, you guys have a lot of animals, and these tanks are a mess! I will be happy to help you catch back up!"
But no, her knee jerk reaction was to take the following steps:
1.) Take pictures of their animals WITHOUT permission.
2.) Immediately post the pictures she took WITHOUT permission on a public web site... once again WITHOUT permission.
3.) Then in the post with the pictures WITHOUT permission, she gives a very detailed description of how horrible they were doing things... and even goes so far as to question their parenting!!!
4.) Last, she even draws conclusions that ALL of their sites must be this bad, that they don't have the money to provide things properly, and that they don't have the manpower to correct the problems.
Yeah, I would say that her actions are a pretty good example of a "knee jerk reaction."