On replacements.

If it is my fault that something happens the customer is taken care of ASAP. If it is their fault I still take care of them but it is case by case.

Like lets say the just plain killed it after a month. I will give them a deal after they show me they can care for it the right way.

If something happens 7 or so days later i lok at what happened and usually take care of it and add my opinion.

The most important thing is making sure the new animal is being cared for.