Large vs Small Breeder

[neilgolli]

Neil - perhaps I'm reading this wrong but are you saying that if a small breeder doesn't have a replacement animal in the event that something goes wrong during shipping that would be considered screwing someone? Why would replacement be the only option - why couldn't they just refund the money and you could buy from someone else?

No Tosha, refunds should be quick and easy, my comment was replacement issues from the increased trend of "jobbers" people who are buying to resell. The number of jobbers out there has dramatically increased in the last year and a half. These are the individuals that scare me. I could name (I won't) at least a dozen people on KS right now that do not have the financial means to replace an animal in the event that it died. Meaning their credit card is maxed out and the payment is due.

[Spaniard]

No Tosha, refunds should be quick and easy, my comment was replacement issues from the increased trend of "jobbers" people who are buying to resell. The number of jobbers out there has dramatically increased in the last year and a half. These are the individuals that scare me. I could name (I won't) at least a dozen people on KS right now that do not have the financial means to replace an animal in the event that it died. Meaning their credit card is maxed out and the payment is due.

This is a good point and I now see what you're saying. Definitely something to keep in mind in todays age of purchasing via credit card.

[frankykeno]

I think the issue of replacement is something even a hobbyist like me should be thinking about. When one writes their guarantee, you should plan ahead to fully honor it with a quick and professional response, or why bother to even write it. That may mean holding the customer's payment in reserve until that health/shipping guarantee is met fully and your customer is happy. Should something occur down the road, not covered under your guarantee but still leaving you feeling your snake has not met a customer's reasonable expectation, then for me, you take the hit and you make it right. If you aren't prepared to do that, then perhaps selling snakes isn't such a good idea in the first place.

I'll never be a "name" in this business but my name means a lot to me.

[Gary Orner]

I do not mean to brag. I am not trying to.

But if anyone looks at my animals when I am at a show they usually say WOW great looking animals.

This is why I feel they do. i do not look at names when I buy animals. I buy quality. I buy the best looking animals. I let the animals do the talking. Now do I buy from larger breeders Yep and larger breeders also buy from me. It all comes down to the quality of animals. I have seen some down right AWESOME animals from a family that just has one pair of snakes.

[Gary Orner]

On replacements.

If it is my fault that something happens the customer is taken care of ASAP. If it is their fault I still take care of them but it is case by case.

Like lets say the just plain killed it after a month. I will give them a deal after they show me they can care for it the right way.

If something happens 7 or so days later i lok at what happened and usually take care of it and add my opinion.

The most important thing is making sure the new animal is being cared for.

[Spaniard]

I'll never be a "name" in this business but my name means a lot to me.

Jo,

You always have such good comments. This one in particular is something I try to keep in mind when living life in general.

I really appreciate everyone's feedback its been very informative and brought to light many things I hadn't considered before. Which is why I guess I started the thread So thanks to everyone for their input