Quote Originally Posted by python.princess View Post
NO NO NO NO NO!!! the customer is NOT always right! this is one of the most annoying phrases! i work in a pharmacy. if we had that policy, alot of our patients would be dead right now. if you ran a retail store and somebody came up to the counter and said 'i want this but i think it's only worth $x so that's all i'm going to pay for it' would you sell it for the price they demanded? or if you worked in a toy store and somebody bought a toy that needed some assembly and they demanded that you drop everything to put it together for them right now, would you???
Now, that's being silly. The phrase, "the customer is always right" isn't about whether or not they are actually right, it's about how you treat the customer. Customers can be wrong, but as a person who runs a business, we have to take responsibility, even for their mistakes.

In other words, the phrase means, never tell the customer they are wrong, even when they are. It has nothing to do with the customer choosing prices, or asking for the incorrect prescription.