There are the 2 complete sides I guess.
Everyone's looking deeper though, saying personal things might have popped up, need to be considerate.. and so on
I think it was brimstone was 100% right when he said time and time again, business is business. When you go to the store, whether it's walmart or mcdonalds, or whatever... do you expect to wait? because someone might be doing something else? NO! You want you pictures in 1 hour. You want your cheeseburger hot and fresh.
When you try to buy a snake off someones "business" you expect the same prompt/courteous service that you'd expect anywhere else. You(the customer) are always right. There's a simple business lesson.. and i didn't go to college for it. I picked it up sometime in Jr High.