every company is as good as the peeps it keeps. also and/or it's leadership.
also i think Eric Alan, one of our forum Mods, is/was like a store or district manager or something for Petco/Petsmart and he's a great breeder. i know, i have on of his girls.
Edit: i think it's easy to bash the box stores b/c their problem seems chronic and widespread b/c they're so big. then when someone tries to have it addressed, it get's lost in the corporate rabbit hole. but i give credit where it's due. some stores i've been in do take good care of their animals. again it's the peeps u keep.