They are not being an idiot. He clearly isn't eating for no reason, but the husbandry is most likely incorrect in one way or another, and the only way you can help him is to CORRECT it and take people's advice (who have been doing this for years). Please think before you reply
I JUST SAID THAT!!!!! He isn't eating and he PROBABLY doesn't have correct husbandry!! HOW ABOUT YOU READ BEFORE YOU COMMENT!!