Dang, you just aren't having luck with cages are you lol. First the 2 ton melamine cage and now this fiasco. This is why I just deal with AP. I had FedEx crack a couple tops on my cages and when I called Ali, she didn't even need to see pics, she just sent me new tops with lights installed in them. The cracks were just superficial right on the back end so nothing that impaired the cage quality. I was more just letting Ali know but she sent me new tops anyways. Awesome customer service.