My little girl would not go in her hide. I took it out and rubbed with my hands raised my shirt and rubbed my belly with it put it back in with her. Within 2 minutes she was going through the front came out the back and went back in and laid down to soak up some heat.(heat pads under the hide) I don't know if this helped , but sure made me wonder. I moved one hide out and one in and she would not go into it until I did this so I don't know...