I think late deliveries are crap. If im paying for an animal and it arrives later than 10:30 then I would be pissed too. Especially if it was in the winter or in summer. Why dont I go pick my snakes up at my hub? Ummm because I work from 7am until about 7pm with no breaks. I rely on Fedex and their drivers, which represent their company so the drivers are Fedex , to make my deliveries at the time it is suppose to. just my 2 cents take it how you would like...