Is this Normal from a known breeder?

[Stewart_Reptiles]

I hope that you trust your gut feeling next time.
Shipping should never be based on how much of a rush of the buyer is in.

True however when dealing with a customer it is NEVER easy, it's damn if you do and damn if you don't.

You ship in extreme whether because they insist then something happen and they will complain even if you warned them it was unsafe.
You decide to delay shipment because it is unsafe and they will complain that you have not ship their animal and you have their money.

Generally speaking fortunately most customers will trust the breeder when they say it is not safe but some will insist anyway and those are generally the ones that can turn out to be trouble customers regardless of what you do.

Now how does it work on the end of FedEx? If they guarantee a time and fail to meet it, is it just to bad or do they pay an insurance?

Fedex does not offer any guarantee when it comes to live animals, it's on the breeder if you use your own account, now when using SYR there is a live arrival guarantee for a fee ($2.50 per $100 in insured value in addition to the shipping cost)