Quote Originally Posted by Kyle7676 View Post
Listen, if I get my rack and something is wrong and then I get the runaround, I will be the first on here to make a big deal about it. But personally I think people make too much of a big deal about the customer service considering I havent seen anything but good reviews of the actual product.
Yeah. If I get a better quality product but have to deal with a grumpy customer service like I did today when calling. I spoke with Jeff, and at first he was seemingly trying to rush me, but I had no problem keeping him on the phone until all my questions were answered (minimum 10 mins), and by the end he was quite pleasant. If that's the only problem I'm fine, but if you guys are saying theres probs getting help repairing things that's different.