Disappointed in lack of email response...

[Domepiece]

It's 2012 and we are in the e-commerce age so there is really no excuse for lack of communication. Technology fails every once and awhile and I leave some room for these types of errors. But since the beginning of my browsing on KS around 1997, I've had more stories than I can count of dealers/breeders/sellers not getting back to me after I inquired about an animal. I don't buy the excuse that time is money and that large breeders are too busy to communicate in a timely fashion. Customers and potential customers deserve their time and effort. To me, that's what this is all about. Building relationships and getting people excited about the animal that they want to purchase - NOT to post a description of the animal and have a "take it or leave it" attitude. But that's just me!

Gook luck and just keep in mind that are MANY breeders and hobbyists that are reputable, have great snakes, and are willing to communicate in a timely manner. Congrats on your find!

You missed my point. Obviously good communication and customer satisfaction are the cornerstone of any business model. What I was getting at was they probably get alot of trolling with no serious intent or means to purchase. Will an email to a large breeder with an ambiguous question "hey will you send me some pictures of your snakes", some have thousands of snakes, which ones do they send you a picture of? What I was saying is that it is probably a good idea to pic a specific snake off of their website then inquire about that snake. Then from there you can ask questions and find your answers. Like I said, its more likely they just had some technical difficulties or something broke down in the communication process. And yes, time is money, but so is making a sale and good communication will do so. IF the emails are sent correctly with the right questions I dont see why someone would not want to make a sale and therefore get back to you. And besides getting ahold of a big breeder with thousands of high end morphs for a normal is like going to a 5 star restaurant and ordering a salad. I love normals as much as the next person but hey.