Lol.
75% of this hobby gives a bad light, you think this is special. Maybe PP has some bad hourly workers. I know and I talk to Jay and Tim for my questions, no one else, I don't use the front desk if I have a question- they have always taken great care of me, given great advice, and always seem to be very knowledgeable.
Burms and retics are not bad beginner pets, they aren't for the feint of heart, but as I've told multiple people- I trust my retics more than I trust your average shelter dog (a typical first pet), if you know what you're doing, and do it right, with the right advice, a retic is a fantastic pet animal.