So we went from a beginner pet, to suddenly a beginner pet for a 5 year old?
2 COMPLETELY different things. For me, as a 23 year old adult, a retic would be a suitable first time pet. For a 5 year old? A hamster is about it.
Most of the people who want to buy a retic from them don't use the storefront. They use fauna, kingsnake etc.
The OP was asking for advice on retics. I backed advice given from Jay Brewer at PP, who has tremendous retic experience. The condition of their storefront is irrelevant to the OPs question.