This is exactly what im talking about. Do a search. I havent seen any negative posts about boaphile racks ( the actual product ). If boaphile has what you want and the others dont, why wouldnt you buy from them ? Because they arent going to send you an update email ? Seriously ?? If you have a question, pick up the phone and call. Like I said, I got Jeff immediately. Was a nice guy. Very helpful. Didnt seem to have any problem with me calling. What more do you want ? I bet if you placed the order and called Jeff and asked nicely, he would send you a very nice confirmation email. At that point, since you can contact them by phone anytime, you are getting exactly the same customer service as you would from the others.
I just dont get it. Really.
I could care less if someone holds my hand throughout the process as long as I am getting what I want. Apparently others need a little more coddling.