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Re: Customer service??
Quote:
Originally Posted by MikeC1212
You(the customer) are always right.
NO NO NO NO NO!!! the customer is NOT always right! this is one of the most annoying phrases! i work in a pharmacy. if we had that policy, alot of our patients would be dead right now. if you ran a retail store and somebody came up to the counter and said 'i want this but i think it's only worth $x so that's all i'm going to pay for it' would you sell it for the price they demanded? or if you worked in a toy store and somebody bought a toy that needed some assembly and they demanded that you drop everything to put it together for them right now, would you???
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Re: Customer service??
I was pretty sure you went with Cory, I was drooling over that reduced pattern clown girl of his for awhile now. Good luck.
I'll agree, the customer is NOT always right. I work in customer service and if business actually followed that policy they'd be out of business quite quickly.
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Re: Customer service??
I think that phrase is very basic... as in the customer buys your product and keep you in business ...you do everything you can to make them happy because "theyre always right"... not ... I want a double dose of oxycodone instead of 1 bc i need it and the doctors wrong... Does that make sense?
Yeah shes an awesome looking snake... What was most important to me in a clown is a solid stripe down the back... his was the only one that didnt have any breaks in it... He sent me some more pics today n she looks real goo... shes a beefy girl at 522g full which is pretty good seeing she was born in July.
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Re: Customer service??
howcome everytime i mention pharmacy everyone mentions oxycontin? jeez....
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Re: Customer service??
Quote:
Originally Posted by python.princess
NO NO NO NO NO!!! the customer is NOT always right! this is one of the most annoying phrases! i work in a pharmacy. if we had that policy, alot of our patients would be dead right now. if you ran a retail store and somebody came up to the counter and said 'i want this but i think it's only worth $x so that's all i'm going to pay for it' would you sell it for the price they demanded? or if you worked in a toy store and somebody bought a toy that needed some assembly and they demanded that you drop everything to put it together for them right now, would you???
This seems to me to be comparing apples and oranges. The bottom line for a breeder is probably in reality supply and demand. If the breeder felt that people were standing in line to buy his clowns then his response to a request for pictures was a logical one. If he felt that there is a fair chance that he might watch his clown hatchlings grow into big clowns then maybe his response to a potential buyer wasnt too smart. I myself would have just found another breeder who seemed more interested in making a sale, as it ended up playing out in this case.
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Re: Customer service??
Its what I got when I broke my arm in 4 places a couple yrs ago... its good stuff and I'm glad they gave me a refill... I only ended up using like 10 pills for the pain after my surgery so I had a bunch left over... I dont abuse them at all... take maybe 1-2 every 6 months n still have more than 1/2 my refill left... I dont usually get any head aches or pains but its nice to have those when you do... Prolly the only thing good that came out of that experience hhahaha.
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Re: Customer service??
Quote:
Originally Posted by python.princess
NO NO NO NO NO!!! the customer is NOT always right! this is one of the most annoying phrases! i work in a pharmacy. if we had that policy, alot of our patients would be dead right now. if you ran a retail store and somebody came up to the counter and said 'i want this but i think it's only worth $x so that's all i'm going to pay for it' would you sell it for the price they demanded? or if you worked in a toy store and somebody bought a toy that needed some assembly and they demanded that you drop everything to put it together for them right now, would you???
Now, that's being silly. The phrase, "the customer is always right" isn't about whether or not they are actually right, it's about how you treat the customer. Customers can be wrong, but as a person who runs a business, we have to take responsibility, even for their mistakes.
In other words, the phrase means, never tell the customer they are wrong, even when they are. It has nothing to do with the customer choosing prices, or asking for the incorrect prescription.
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Re: Customer service??
Luckily in my job I CAN tell the customer they're wrong. There is something so very hard about being responsible that they can't seem to grasp. Ug I could rant all day. However, for those who DO need to rant there are the 'customerssuck.com' forums. You have options of
A. Reading stories of nightmare customers
or
B. Posting stories of nightmare customers
It does a darn good job of making you apreciate the good ones.
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Re: Customer service??
Quote:
Originally Posted by jhall1468
Now, that's being silly. The phrase, "the customer is always right" isn't about whether or not they are actually right, it's about how you treat the customer. Customers can be wrong, but as a person who runs a business, we have to take responsibility, even for their mistakes.
In other words, the phrase means, never tell the customer they are wrong, even when they are. It has nothing to do with the customer choosing prices, or asking for the incorrect prescription.
but how do you treat them as if they're right, but also do what is ACTUALLY right? wouldn't you be contradicting yourself?
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Re: Customer service??
Quote:
Originally Posted by python.princess
but how do you treat them as if they're right, but also do what is ACTUALLY right? wouldn't you be contradicting yourself?
Who cares if you contradict yourself? I've worked (too) many years in an industry where the customers expectations often exceed technical capabilities (not to mention their wallets), but you learn ways of blaming them without actually blaming them. "The budget for this project really doesn't have the room for that feature." It was their fault, I didn't take responsibility for it, but I didn't say, "You're not paying me enough to do that." ;).
At the end of the day, placing blame on customers (or more importantly, informing them they are at fault) is going to cause more problems than its worth. Fundamentally, the quesiton you have to ask yourself is whether it's more important to be right, or to be employed.
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