petsmart

[Kaorte]

I think a big reason why corporate insists employees stick to telling customers the official corporate approved care and husbandry policies is for standardization. They need to have a standard, so that no matter what location a customer goes to they will receive the same information. Unfortunately the standard care and husbandry information isn't always good.

But like someone mentioned it saves them from an unhappy customer saying they received differing information from each store. There are plenty of people who think they know what they are talking about, and think they are helping, when in fact they are giving equally bad or worse advice than the official caresheet employees are supposed to abide by.

The big chain petstores rely on misinformed, uneducated people to buy their animals. Its worked for years, so why change? The money is coming in, so who cares if a few animals die? To us it's a poor helpless animal that died. To corporate it's just numbers, a business expense, a write-off. Sad but true.

I would have thought the only reason that they would misinform anyone is so that they buy the animal and all of the supplies on the spot from their store. I mean, you can inform someone the correct products to buy from petsmart and get by. Sure its not ideal, but their conditions will be ok.