the snake will be more than fine without a heat pack... as for the shipment, if it were me i'd take it and plead the 5th if anything comes about.

as for will bird... i don't know what to say. he's got nice carpets but i've heard this before and i will also say that it's dishonest for him to refer to your carpet as (#1) a new morph of orange tigers and (#2) refer to your snake as a tiger, which it is not.

sorry you had a bad experience....