FEDEX and "business to business" clause

[Wh00h0069]

Eddie, where in here does it state that the problem was caused by "a" customer. The problem is much bigger than one person!

This is the post that I was referring too:
"I cant get into specifics on why we have made the drastic move with FedEx. I can say because of how they handled a situation Reptster.com will never do business with them again. Since we started the shipping we noticed a huge disconnect within Fedex, the left hand never knows what the right hand is doing and it finally came around and affected a customer in a very negative way.

That said we have taken major steps to make sure this wont happen with UPS. They are willing to work with this community in a very great way.

We do apologize that we had to cancel Fedex on such short notice but we feel we cannot be successful with the problems we have experienced with FedEx.

Thanks,
David Young"

This post was made by David Young on the Reptster forum.