For me, making a decision to feed an iffy rat from my colony to my own snake is one thing. It's another when it comes to buying feeders from a company. Like anything, I'd expect a proper, good quality product for my cash. Inconsistencies in size, condition of feeders, packaging or shipping would quickly have me looking for another supplier.

It's sort of like walking into my favorite grocery store. If every time I went there the meat department had nice, well presented, fresh stuff, I'd be buying from them all the time. If, however, every other week the pork chops are moldy, the steaks are huge one week then small and thin but they are charging me the same, the meat's nice one week, smells nasty the next - well I'd be finding a new store to spend my grocery dollar in.