Think I have the email header thing figured out and forwarded to Wes.
According to Dr. Jacobsen - she is not following his advice. She may be claiming to follow the advice of either Dr. Gordon - who didn't really know what was going on and referred her to Dr. Jacobsen and is now pretty much a sample collector - or the other Vet/second victim - who doesn't really know what's going on as well and is pretty much relying on Jen for advice. Dr. Jacobsen is the specialist - the one with the knowledge the one doing the research - the one that is telling her what she doesn't want to hear so she is ignoring him.