I tend to take their schedules into consideration if I have a hard time contacting someone. If I call and leave a message and they are in Texas at a big show then I don't expect a call back right away. I know that the large breeder in Michigan answers his myspace immediately. I had no problems dealing with them or VPI recently and questions and pics were answered and sent to me right away. I don't think anyone would question their passion for the animals and the hobby, but sometimes they get swamped.