It's my opinion that you are generalizing and stereotyping a great deal based on your one experience.

I have done business with NERD, a huge facility and huge and renowned breeders and creators of crazy ball python morphs (among others species). Even though they are very large breeders, I have found them to be nothing less than excellent in their customer communication, customer care, and quality of snakes. I have also dealt with medium breeders (8Ball) with the same quality care that I received from big breeder NERD and with the same quality snakes and with comparable pricing. I have also dealt with a smaller breeder and again, excellent care and excellent product.

I am sorry that you received no response for an entire week and that the lack of customer service went downhill from there.

However, I think each customer has a different definition of service. For me, I understand that I am not the only person in the world who is contacting the breeder and if I don't receive an email or phone call back, I will try again. If I get tired of waiting for a response, I chalk it up to the breeder being out of town, really busy, or something outside of what they can control. I find it very dysfunctional thinking to believe that they are bad breeders or uncaring breeders or breeders who wish to go out of business. I prefer to regard the situation as something that is just not working out this time and so I turn to someone else. It's really no big deal and certainly not deserving of any big drama!

So, obviously, I am unable to mark a box in your poll. I feel that any breeder worth their salt tends to the snakes first and then the customer. I understand that emails get lost and servers crash. I understand that phone calls are missed. I understand that there might be family to care for. For me, dealing with this species of snake, the size of the breeding facility matters not.

Just my two cents