I walked in to a place that was a 100x worse than what you described and I turned them in. I dont even want to talk about the nasty crap this place was doing. They not only neglected the animals, they gave incorect info on them, abused them ect.
They would grab the snakes behind the head hard and yank them up and down so their body would be straight. I say them do this to show some one how long the snake was. Lets just say that after I say this I had to be escoted out of the pet store. But I turned them in and they no longer own a pet store now.