thanx rob. yeah I called them to see what I could do tonight to fix the problem and the woman was helpful and told me how to word my fax and the number to fax it too. so I did that, but I will call them tomorrow morning and ream them another new one if its not fixed by then and he's on his way. He is only 45 minutes away from me, but to drag two children 2 years old and under all the way over there to get him, and then drive back.. not sure I want to subject myself to that o.O.