Customer service??

[JoshJP7]

So judy you think its fair for him to blow me off and say ill get to you after the show "if" it doesnt sell? How about something like is this a serious inquiry?? are you willing to put down a deposit... ive had a lot of requests for pictures and no1 buys?... If i got this response i woulda been more than happy... But when you get "if i still have her when the shows over ill send you pics".... Thats it... Thats all i got back... not a "thank you have a nice day" or anything... I dunno i cant complain bc it comes down to these people are my competitors in the future... if they wanna handle their business like clowns then go for it... just gonna make it easier for me to sell my snakes bc im going to give EVERY potential customer the time they need... I see a lot of excuses that could be avoided by spending 2mins writing an email explaining what the deal is... But like Judy said most people dont have any business backround and dont know what it takes...

Heres one for you... is there a point where a breeder becomes too big and gets away from doing the little cusotmer service things and their size hurts their business?

[JLC]

So judy you think its fair for him to blow me off and say ill get to you after the show "if" it doesnt sell?

I just don't see it as a matter of "fair" or "unfair." It's just what IS. What you choose to do with it is entirely up to you. I was just expressing how ~I~ feel about it. And if I'd found myself in exactly the same place as you, I would probably buy a clown from someone else as well....but....I wouldn't feel so personally offended or feel any need to call that breeder out. (Which you haven't exactly done because you didn't name him...but it sure seems like you WANT to. )

How about something like is this a serious inquiry?? are you willing to put down a deposit... ive had a lot of requests for pictures and no1 buys?... If i got this response i woulda been more than happy... But when you get "if i still have her when the shows over ill send you pics".... Thats it... ....

Again...this comes down to expecting someone else to do something exactly as you would. You'll always be disappointed at that, because everyone does things differently. And everyone also makes mistakes or has a day where they're so harried and stressed out that they may say or do things differently than they normally would. Maybe you just had the bad luck to catch him on such a day, and if given the chance he'd do it over again. Maybe I'm just more willing to give people that benefit of the doubt.

Heres one for you... is there a point where a breeder becomes too big and gets away from doing the little cusotmer service things and their size hurts their business?

For some people....yes, that point can certainly come. And it's not just in the "breeding" business, but in ANY business. That's the point when a person's character and ability begins to really shine...and those who can't cut it fall out of the race...and those who can continue to grow and thrive. I can think of many, many businesses that have fallen into both categories.

Is that happening to this particular breeder you are complaining about??? How can anyone say without knowing who it is? But I'd say it takes a LOT more than an abrupt attitude with one potential customer one day to judge. You'd need to see a long-term trend toward spiting the customers....not just one bad moment.

[JoshJP7]

You make many good points and yes i think your quick to give the benefit of the doubt... Its hard for me bc out of all the clowns i got pics of... his was the one i thought was the best looking... and If i dont buy his... i prolly wont buy any... 4k is alot to spend on a snake and I'm only prepared to do so if its the exact one I want not just anyone... I have since emailed him back trying to see his side of the situation and also explain my side... I dont want to be "that guy" but I also dont want to see the snake I want go to someone else when I did everything i could ya know??

As far as the whole snake breeding being too big... I wasnt putting this guy in that spotlight more of just an overall question. I know this happens everywhere but I consider the snake business much simpler and its hard for me to see where it gets complicating... I guess when you have a couple hundred snakes things get crazy... i only have 9

... Good debate tho Judy many good points both way!

[Stewart_Reptiles]

People are not always available to take pictures on demand within 5 minutes.

Some people that breeds do have day jobs, families they need to attend to on the top of taking care of their animals and preparing for a show is a lot of work whether it is 20 minutes away or 10 hours away.

If a breeder does not have the time he will tell you something such as “I don’t have the time right now to take picture due to …… however soon as I can I will email you with some pictures of the animal you are interested in”

I think this is an honest answer and does not mean it is bad customer service you have to understand the world does not stop because a customer wants a picture.

And yes it as happen to me before from a breeder I bought from in Daytona this year, I don’t think it is bad customer service, I know he is busy and I am not expecting anyone to stop whatever they are doing just for me, because if I want a snake real bad today I still will in 2-3 days from now and have time to wait for the pictures.

[juddb]

People are not always available to take pictures on demand within 5 minutes.

Some people that breeds do have day jobs, families they need to attend to on the top of taking care of their animals and preparing for a show is a lot of work whether it is 20 minutes away or 10 hours away.

If a breeder does not have the time he will tell you something such as “I don’t have the time right now to take picture due to …… however soon as I can I will email you with some pictures of the animal you are interested in”

I think this is an honest answer and does not mean it is bad customer service you have to understand the world does not stop because a customer wants a picture.

And yes it as happen to me before from a breeder I bought from in Daytona this year, I don’t think it is bad customer service, I know he is busy and I am not expecting anyone to stop whatever they are doing just for me, because if I want a snake real bad today I still will in 2-3 days from now and have time to wait for the pictures.

My whole thing is why put the snake up for sale, but turn around and say well if i still have it after the weekend then we can talk, even though josh is here ready to make the purchase all he needs is a few pics.... Whats the point of putting him in the classifieds at all. I dont care how busy you are, if you have time to put your snake up for sale then you should have time to provide info on that snake for potential buyers. But thats just me i guess. Josh i say move on man.

[JoshJP7]

The problem isnt that he didnt have time bc he was busy doing something else and hell get me them when he can... If thats what he said I obviously wouldnt have complained... The problem is hes taking the snake to a show this weekend... to be sold... to someone else... Your right I still will want the snake real bad in a couple days... but it wont be available bc it might be sold. I think your concentrating on the wrong information deb. If he wasnt going to a show... and was just busy... No biggie... But when you throw in im going to a show... kinda puts an urgency on it dont ya think?

[Nate]

The problem is hes taking the snake to a show this weekend... to be sold... to someone else...

damn the free market.

[JoshJP7]

More like damn inconsiderate breeders

[frankykeno]

So what's this breeder supposed to do Josh if he doesn't have time to take those pics for you? Not take this snake you may (or may not) buy to the show? The fact is you're interested but there's no money on the table so there's no contract/deal at this point. It doesn't sound like you've bought from this breeder before so you are an unknown entity to him as much as he is to you. Suppose he takes the pics, sends them to you, holds the snake back from the show and then you don't want this snake? I can imagine that's happened to a lot of breeders a lot of times.

While I think you might well have gotten better customer service, I hesitate to say as we're only hearing one side of this situation.

I know just how much work goes into the daily maintenance of 21 snakes. I cannot begin to conceive of the time required to care for a collection when it reaches 100+. For me when I've dealt with bigger breeders, I try to take into account what little I do understand of their lives. Things like is it the height of breeding season, egg laying or pipping time, is it right before a major show, etc. If I'm aware (as this breeder did make you aware) that the breeder I want to work with is under time constraints, and I truly want a particular snake, I'm either going to talk with hard cash or at least be patient with expecting certain things from them immediately.

[JoshJP7]

He has time... He knew last night i wanted pics... so why couldnt you plan out an extra 5-10 mins in your day? If you tell me... hey josh im very interested in this snake and a couple pics will seal the deal... Ill get up 10 mins early if its gonna make me 4k... Your telling me you wouldnt? I didnt expect him to hold the snake back from the show but when someone says theyre seriously intersted do you assume theyre joking?? You guys make it sound like I shoulda sent him the 4gs and then been like yo can i get some more pics? Theres no money on the table bc I only got 1 pic... give me 3 more and 99% chance you got your money.