That's really awesome. Especially given the amount of time that's passed.
I personally stuck with that breeder a while because the animals always looked great and they communicate well. I did also have an issue with shipping and they went above and beyond.
Snakes are great at hiding what's wrong with them. There definitely can be congenital problems that we miss because they are so good at appearing healthy. If there isn't an outward sign of an issue like a kink or bug eyes for example, all we can do is assume the animal is healthy if it's acting well. And sometimes something big like a move to a new owner is enough to stress them out as younglings to cause the failure to thrive situation, which sounds a bit like part of the problem here.
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