Pro Products Radiant Heat Panels

[ShirleyD]

+1 on Caitlin's comments. We've come to expect instant customer service response from online vendors and forget that many of these niche cottage industry businesses -- without which the herp hobby becomes just another category of big box stores -- are run by one person who is answering the emails, making and shipping the products, and likely has a real job and a family and a life, too.

First off I wasn't looking instant customer service had I known it was a one person business....its not like that's advertised.....and see that's the problem when people jump on a post being a smart ass instead of offering a simple reply like the person who posted the first reply....I'm aware now that it's a small business and he's just a little behind on communication and I'll just wait it out a little longer