I've used Rodent Pro for a long time and have not had any issues. I've placed three orders in the past few months and all were good. One they did forget one item but got it out asap without any fuss. That's been a mix of mice and rats. I like that they can use a unlabeled box to ship to you. When I lived in an apartment that was nice. What's in the box? Frozen meat. End of questions.