Age and weight would be helpful as well.
If an older and established BP, getting them feeding is less of an immediate concern. If a young BP - time is ticking and you need to get him/her eating ASAP.
Please provide the above and what Bogertophis asked for and we should be able to help you.
If you are not handling the snake, then likely husbandry is the issue. Part of husbandry would include where the tank is located and type of tank. If it's glass and in a higher traffic area, that's an issue right there.
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