Okay I finally got a chance to work on it a little bit, I did the warm wet washcloth thing. I was able to get almost all the stuck shed off except for a little on Tonks' nose, and I was only able to get one eyecap off. The other is still there, but at least now she can see a little bit, and I stopped at that point because I didn't want to stress her out too much. I figure at least now she's mostly okay, and I can maybe try again in a couple days, or let it take care of itself with the next shed. I feel much better, though. And she wasn't happy with me, but much better behaved than I expected considering that she was my scaredy-baby just a few weeks ago. All that work with getting her to let me handle her head really paid off!
A short soak then wrap up on in a wet /damp towel and everything else will also come off .. just apply very , very gentle pressure to the head region ..