Glad to hear they took care of you. I was planning on going rodent pro until I heard about CBC and their great reviews and being cheaper for what I needed. I still plan on getting rabbits from them in the future but for now the guy that owns a reptile shop here I've known for 20 years is letting me add jumbo rats to his frozen orders at his 1.75$ cost. For anyone worried though, my 2 boxes from CBC were shipped Monday, arrived in az Friday afternoon, took the rats out and put the boxes in the garage, 3days later they were still ice cold and it took another 3 days with them opened before the dry ice was mostly gone and it was still 105 out that week.