I may be in the minority, but I'll just say this. This is not cool !
6 month? And being given a new date 4 times and every single time there is yet another delay / excuse ? Even a good product is only as good as the customer service.
This is not a new thing. At this point they should simply tell it as it is. Just double the expected wait time. If it comes a bit earlier then that, bonus !!! But to continue giving those dates/times only to end up taking twice that long, that is just bad business practice and I for one have no patience for this. I find that deceptive. Most people will not cancel once they have ordered, so they will just wait twice as long as they should have.
Even now people are being told it "should/could" take until the beginning of next month. Granted, most people realize that is not going to happen, but what about the many people that do not? That paid in good faith and now have to keep emailing, waiting, hoping, worrying?
There is a EASY fix for that. Be truthful on your website and when you talk to people. Tell them it may take half a year or even longer. Yes, you WILL loose customers. But I would rather be honest and have less customers then to be known for telling tales on turn around time.
just my 2 cents
ps. If I had one customer that has been waiting for 6 month (no custom item either) and I've already strung them along more then 4 times, you'd bet I'd be putting in some night time hours and get that thing out!!
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