I would imagine zoomed is well aware of issues, I thought they had changed something about the hot rocks 15 years ago or so? To try to make them safer? I don't recall exactly.
https://zoomed.com/repticare-rock-heater/
Only time I used one was when it came with my iguana, I cut the cord off and placed it under the basking bulb as it did hold the heat really well when it was warmed up.
I do wish they would simply stop selling them though and marketing them as a good source of belly heat for digestion.
As for how the BOI works, it's a peer review system. The members of the BOI can contact whoever they see fit but the actual admin and staff (I'm a mod over there) do not take action on anything ourselves. just FYI since it was brought up that we would contact the company on poster's behalfs, that doesn't happen.
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