I'm not an expert on hognoses, but those temps seem a little low. At least for a western hognose. Here's some temp info from Reptifiles's care sheet:
The humidity is also too high, I believe.Eastern and Southern hognoses —
- Basking zone: 86-88°F (30-31°C)
- Mid-range: 75-85°F (24-29°C)
- Nighttime temps: no colder than 70°F (21°C)
Western hognoses —
- Basking zone: 90-95°F (32-35°C)
- Mid-range: 75-85°F (24-29°C)
- Nighttime temps: no colder than 70°F (21°C)
Have them adjust their enclosure and see if that helps. Good luck!Western hognoses need relatively dry conditions — 30% minimum, 50% maximum. Usually a large water dish will produce all the humidity your snake needs. Keep the bowl on the unheated side of the enclosure to prevent excess humidity.
Eastern and Southern hognoses prefer slightly higher humidity — 50-60%, especially when they’re about to shed. Place the water dish on the warm side of the enclosure for a humidity boost. Offering a humid hide (hide stuffed with moist sphagnum moss) and mixing water directly into the bedding is a good way to help accommodate this need.