Have you tried to hand them a care sheet that suggest proper setup for the BP? If you can afford to, I would gift a UTH and thermostat to the BP and offer with the care sheet along with another hide. Suggest that that might make her a little less grumpy and healthier.
Some people simply don't care or don't know.
I have to admit years ago before education is what it is today, I kept corn and kings in cages that only had a over the tank heat lamp and was unregulated. I made changes once I got educated. In all honesty they were healthy despite my foolishness.
I now make sure that they have all their needs met! I am older and wiser also.








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