i'm in complete shock at the lack of competence these stores continue to demonstrate. i'm sorry you're going through something so ridiculous.

to keep this short: the only person in violation is [the Agency] and that's by their own admission. THEY MESSED UP. keep whatever correspondence you have where they state they've "changed their minds" as that's proof of their violation; feel free to repeatedly remind them of this. i'd drop the L word (lawyer) like nobody's business; that usually gets people to back off.

their lack of competence and communication caused this. they're just scared of getting punished for their own mistake. the cat is yours. period. i want pics.