Yep, and they make sure lodging a complaint that actually gets actioned on is an ordeal in hopes you give up and go away so they can resume the status quo. This is why I gave tips on how to pressure them and avoid getting your complaints eaten by a system designed to make sure they disappear or do not get acted on.
I do NOT buy animals from Petco or Petsmart and avoid purchasing anything period if possible and that's after having deal with these idiots in a capacity where I had a far more direct line to corporate than you're going to get talking to the social media manager or an employee at the store/online. It's sickening, and there's a reason employees show up on the snakes Reddit with regularity having to ask for hacked fixes to keep animals alive from internet randos, rather than the store just doing it themselves. Because they love the bottom dollar most of all. Period.
Case in point: last weekend, had an employee with an animal with a lacerated head that supposedly couldn't go see a vet until monday. All I could advise is the usual betadine + painfree neosporin and rigging a condom or finger shield into a brace to make sure the animal wasn't putting stress on the skin flap.
Not like they can't afford to, charging a nearly x2 markup compared to what a breeder would ask for given similar morphs. I shouldn't be having to regularly educate people who are doing this for a job at a place that supposedly loves animals. It proves why the sale of these animals should be banned at these kind of stores.
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