At SYR we put a lot of effort into helping folks online, in the forums, giving all the support and info that we can. No other shipping company does that. We work hard for your support.
I don't want to lose a customer over a few dollars and the rate. StillBP, give me a holler at Robyn@ShipYourReptiles.com and let me get you a rate that will work for you 100% of the time. I'm happy to help : )