I don't use RHPs anymore as I prefer flexwatt but one of my cages I got a Pro Products RHP and it has been going for almost 4 years now. I almost did RBI RHPs for my AP T10s when I ordered them but after talking with Ali, I just opted for flexwatt which is awesome so far. I don't think i'll go RBI ones and now this talk of their THG heat tape....man, I doubt i'll go with any RBI heating as well lol.
Although I do wonder how many of the "accidents" were due to misuse of the heaters on the customers end. I mean like a probe falling off the heat tape or a rhp being placed too close to a hide and overheating etc.
I mean it states that the RHP should have an air gap of 6" at least from any object. Well after Ali and I talked about the T8s and their actual inside height, along with say 1-2" of substrate, a 4" hide, and the thickness of the RHP itself, you were left with just under 6" of air gap which is less than the stated distance minimum. I also talked to RBI about it and they told me to place the hide off to the side of the RHP and not directly under it.
Not saying that the items in question weren't faulty but again, I wonder how much is on the customer end.
And to the OP, sucks what happened but to have 2 of them do exactly the same thing kind of leads me to believe you have some issue with mounting them or something else going on.
As for the response from RBI, there is no excuse there. They should have taken care of you and ran down exactly how you have them mounted and set up etc.
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