Quote Originally Posted by Kokorobosoi View Post
The times I admitted to a customer that I had no idea, they reported me. I received a poor performance review. I lost out on a raise that I very much needed.
OP while I feel for you, if anything your post merely reinforced my position of never shopping again at a big box pet store. No employee should ever be put into a position where corporate policies force him to choose between lying to customers versus getting a raise or keeping his job.